FAQ

As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team in-store that are ready to answer all your questions.

We pride ourselves on the highest quality, luxury product at Spads. So, if your product is damaged or has a fault, we want to know about it. Please contact our Customer Care team from 10am- 5pm on +96 24544884, Email: amir@spadaoman.com

All our orders are delivered within (3 to 5) Working days, depending on the time of order. We apologize in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific areas we may offer limited delivery options. Please see our Terms & Conditions – Delivery for more details.

Original shipping and handling costs are non-refundable, unless the products you received are damaged or defective. Please see our Terms & Conditions for more details. Please note that we shall process the refund in OMR, if you paid the initial purchase using a card denominated in another currency, your bank may charge you a different rate than the one used in the original purchase, in that situation we are not liable for the difference in currency that your bank may charge to your card.

We offer a Fourteen (14) days returns policy for the items. Items must be unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. Please see our Terms & Conditions for more details.

Yes, you may contact our Customer Care team from 10am- 5pm on +96 24544884

Please contact our Customer Care team from 10am- 5pm on +96 24544884, Email: amir@spadaoman.com All our orders are delivered within (3 to 5) Working days, depending on the time of order, your delivery location and the items you have selected. Please see our Terms and Conditions for more information.

We accept Visa, MasterCard  and online credit. Cash on delivery payments on order within Oman only. However, we do not accept Cheques.

Spada shipping to Sultanate of Oman and GCC countries.

You can contact Customer Care team from 10am- 5pm on +968 24544884 – Mob +968 95066657 Email: amir@spadaoman.com

Currently we do not offer Gift Cards. However, we are developing this service so check in regularly for further updates online or with our Customer Care Team.

Using the search bar in the top left-hand corner of the page, you will be able to search by brand, Product ID and description. If you are unable to locate the item you are looking for, please contact our Customer Care team from 10am- 5pm on +968 24544884, Mob +968 95066657  Email: amir@spadaoman.com

We take data protection very seriously here at Spada. Information you provide to us via our Website is stored on secure servers. For full details on how we handle data, please read our Privacy Policy.

You do not need an account to shop at Spada. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:

-Tracking your orders and reviewing past purchases
-Requesting a return directly from your account
– Adding the products to your Wish List including sold out items
– Previewing new collections and receiving emails on our latest news and New In items
– Saving your address and card details for a faster shopping experience when you visit us next time

A ‘Out of Stock’ banner will be displayed by an item if it is out of stock. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

WHERE I CAN FIND MY ORDER CONFIRMATION NUMBER?

You can find it on the Confirmation page after checkout, in the Order confirmation email and in “My Account”.