Refund and Returns Policy

At SpadaOman.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our return policy makes it easy for you to return or exchange your items.

Eligibility for Returns

1. Items must be returned within 14 days of delivery.
2. Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
3. Certain items, such as personalized or custom-made products, are non-refundable unless defective or damaged upon delivery.
4. Items marked as final sale or non-returnable are not eligible for return.

Return Process

1. Request a Return:
   • Email us at info@spadaoman.com with your order number and details of the item(s) you wish to return.
   • Our team will provide you with return instructions and a return authorization number.
2. Prepare the Package:
   • Ensure the items are securely packed to prevent damage during transit.
3. Return the Items:
   • Send the package to the return address provided in the email.
   • Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.

Refunds

1. Once we receive and inspect the returned items, you will be notified of the approval or rejection of your refund.
2. Approved refunds will be processed within 7 business days and credited back to your original payment method.
3. Shipping fees are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color:

1. Follow the return process above and indicate your exchange preference in your email.
2. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged or defective:

1. Contact us within 48 hours of delivery at info@spadaoman.com with photos of the damage/defect and your order details.
2. We will arrange a replacement or full refund at no additional cost.

Contact Us

For any questions or concerns regarding returns, please contact our customer service team at info@spadaoman.com.